30 Day Money Back Guarantee:

If you are not 100% satisfied with your purchase, simply send it back within 30 days and we’ll refund the full cost of the item minus shipping costs or exchange for another item.

We aim to make the process easy and efficient so you can purchase with confidence and we have a couple of options available.

You can bring the items in to our trade counter in their original packaging accompanied by our returns form to our headquarters in Hereford at ESCCO, 1 Beacon Road, Rotherwas Industrial Estate, Hereford, Herefordshire, HR2 6JF.

We are also able to accept returns by post to our warehouse, but unfortunately, we are not able to arrange or pay for postage, and this would need to be done at your own expense.

The address to return to is: ESCCO Returns, 1 Beacon Road, Rotherwas Industrial Estate, Hereford, Herefordshire, HR2 6JF.

The item/s will need to be returned in their original packaging with the accompanying returns form.

Our staff will check the items and confirm they were purchased in the last 30 days. An exchange can then be made, or a refund issued against the original method of payment. Refunds can take up to 10 business days to show up in your account.